Release Notes

Release Notes: OTRS Help Desk 3.1.20

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.1.20.

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Important for Upgrading

  • From OTRS 3.1.x:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is needed (see UPGRADING)!
    • If you upgrade from a version before 3.1.6 AND use OpenSSL 1.x to encrypt/sign your emails with S/MIME, you need to refresh the password and certificate file names (see UPGRADING).
  • From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Security Issues

Bug Fixes

  • Improved HTML filter.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_1_20/CHANGES.

Browser Support

  • JavaScript is required to use the agent interface.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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Release Name:

Release Notes: OTRS Help Desk 3.1.20

Release Details

  • Release name: OTRS Help Desk 3.1.20
  • Release type: Stable, patch level release
  • Release date: February 25, 2014

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