Release Notes

Release Notes: OTRS Help Desk 3.2.15

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

February 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.15.

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Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Security Issues

Bug Fixes

  • Improved HTML filter.
  • Bug#10207 – DynamicField Search-Function in CustomerFrontend is not working.
  • Followup for bug#9011 – New value after value mapping can’t be 0.
  • Bug#10214 – Value “0” for DynamicsFields prevents TicketCreation.
  • Bug#9616 – Too long activities and transitions are not displayed correctly.
  • Bug#10212 – My tickets & Company tickets in 3.3.4.
  • Bug#10205 – GenericInterface: Mandatory TimeUnits can’t be 0.
  • Bug#10196 – Ticket merge action does not notify the owner of the existing ticket.
  • Bug#9692 – On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID.
  • Bug#10189 – ProcessManagement: Use article subject if no ticket title is set.
  • Bug#9654 – TicketUpdate operation doesn’t work when authenticated as a customer.
  • Bug#10137 – Generic interface TicketCreate operation doesn’t work when authenticated as a customer.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_2_15/CHANGES.md.

Browser Support

  •  JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

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Community Support

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Release Name:

Release Notes: OTRS Help Desk 3.2.15

Release Details

  • Release name: OTRS Help Desk 3.2.15
  • Release type: Stable, patch level release
  • Release date: February 25, 2014

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