November 26, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.2 Sunrise Beach Ko Lipe.
...What’s New
- OTRS now supports IE 11.
- Updated Chinese simplified translation, thanks to Michael Shi.
- Updated CKEditor to version 4.3.
Important for Upgrading
- From OTRS 3.3.x:
- Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- From OTRS 3.2.x: Please read the UPGRADING.md and INSTALL.md files for detailed instructions.
Bug Fixes
- Bug#9994 – Symbolic link used for otrs folder is causing update problems.
- Bug#9998 – Password fields on OTRS 3.3 do not allow typing in blanks.
- Bug#7337 – AJAX Error on new Phone Ticket on IIS when using JSON::XS.
- Bug#8991 – Back-action does not work when search result returned just 1 ticket.
- Bug#9976 – Statistic Graphs not showing in IE 10.
- Bug#9973 – DashboardUserOnline wiget display problems
- Bug#9946 – Misplaced pagination in ticket overviews.
- Bug#9962 – Datepicker localization data could not be found! when choosing French canadian language.
- Bug#9968 – Multiple Result Set problem during DB upgrade on SQL Server 2012.
- Bug#9937 – Activity-Dialogs in wrong order.
- Bug#9935 – Dashboard shows internal server error if product.xml content is not valid XML.
- Bug#9933 – DefaultOverviewColumns under Ticket -> Frontend::Agent Wrong Description.
- Bug#9921 – Reply to previously signed email breaks PGP verification.
- Bug#9945 – Cannot search for “Date” dynamic fields.
- Bug#9954 – PGP Crypted and Signed emails could be wrongly parsed.
- Follow-up fix for 9931 – After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_3_2/CHANGES.md.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Supported Encodings
- OTRS 3.3 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed with our OTRS-Newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
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