Release Notes

Release Notes: OTRS Help Desk 3.3.3

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

December 10, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.3 Sunrise Beach Ko Lipe.


What’s New

  • Updated Chinese simplified translation, thanks to Michael Shi.
  • Updated jsPlumb to version 1.5.4.

Important for Upgrading

  • From OTRS 3.3.x:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.2.x: Please read the and files for detailed instructions.

Bug Fixes

  • Bug#10022 – Ticket form looses To, Cc and Bcc when submitting form.
  • Bug#9928 – Dropdown field in tree mode are not displayed in tree mode in column filters.
  • Bug#9327 – Filter breaks “Select all” functionality.
  • Bug#10035 – Adding a GenericAgent Job with an already existing name, will not be added, no error displayed.
  • Bug#10036 – Reset filters in small overviews does not reset the ticket list.
  • Bug#9997 – After empty ticket list, Column Filters are reset in Overview Small screens.
  • Bug#10028 – Duplicate Access Keys/hardcoded assignments.
  • Bug#9999 – Timestamps in HistoricalValueGet return milliseconds on SQL Server.
  • Bug#10023 – Subject always cleaned from prefixes, irrespective of configuration.
  • Bug#10027 – Added old ticket information to ticket_history.
  • Bug#10020 – Event Information within Events Ticket Calender has wrong translation.
  • Bug#10019 – Tickets via “In line action bar” cannot be moved.
  • Bug#9911 – Column filter by ‘Queue’ shouldn’t be available on ‘Queue view’.
  • Bug#9950 – Ticket Split takes uses system address as the customer.
  • Bug#9975 – Generic Interface (TicketSearch? Operation) Limit param is ignored.
  • Bug#10007 – StandardTemplateList() generates invalid SQL.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.3 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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Release Name:

Release Notes: OTRS Help Desk 3.3.3

Release Details

  • Release name: OTRS Help Desk 3.3.3
  • Release type: stable
  • Release date: December 10, 2013