Release Notes: OTRS Help Desk 3.3.8

June 24, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.8 Sunrise Beach Ko Lipe.

What’s New

• Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira.
• Updated Latin Serbian translation, thanks to S7designcreative.
• Updated Cyrillic Serbian translation, thanks to S7designcreative.
• Updated Swedish translation, thanks to Peter Krantz.

Important for Upgrading

• From OTRS 3.3.x:
  • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • If you update from OTRS 3.3.6 or earlier, you need to enable a new cronjob that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/Cron.sh start (as “otrs” user, not root).
• From OTRS 3.2.x: Please read the UPGRADING.md and INSTALL.md files for detailed instructions.

Bug Fixes

• Bug#10524 – Internal Dynamic Fields in Activity Dialog.
• Bug#10562 – Inconsistent displaying of “CustomerID” value.
• Bug#10508 – (Agent|Customer)TicketProcess javascript errors when uploading attachments/having server errors.
• Bug#10521 – OutputFilterText AutoLink CVE.
• Bug#10430 – backup.pl doesn’t work with PostgreSQL unix sockets.
• Bug#5012 – Merging a watched ticket into another should “transfer” the Watch status to the final ticket, thanks to Michiel Beijen!
• Bug#10544 – Upgrade to OTRS 3.3.7 breaks connection to external customer user tables.
• Bug#10535 – ACLListGet() produces DB warning message.
• Bug#10163 – Subject shows only 30 characters.
• Bug#10519 – Opening and closing popups in ProcessManagement leads to performance issues.
• Bug#10513 – Some SupportData Plugin Identifiers ends with ::.
• Bug#8494 – Possibility to split quotes in rich text editor.
• Bug#10491 – CIC not always accessible via TicketZoom.
• Bug#10427 – Bulk action locks tickets – cancel keeps them locked.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_3_8/CHANGES.md.

Browser Support

• JavaScript is required to use OTRS.

These browsers are not supported:

• Microsoft Internet Explorer before version 8
• Firefox before version 10
• Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Download

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• free promotion specials
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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Community Support

Leverage the various OTRS Community sources to get involved:

• OTRS User Forum
• Mailing Lists
• Knowledge Database (FAQ)
• Bugreporting
• Brainstorming / Vote for Features