Release Notes: OTRS 4 Patch Level 4

 

 January 13, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of OTRS 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

 

 

Release Details

  • Release name: OTRS 4 Patch Level 4
  • Release date: January 13, 2015
  • Release type: patch level

     

    What’s New

    • Updated translations, thanks to all translators.
    • Added Invoker name requirement in Generic Interface Invoker constructor.

    Click here to read what’s new in OTRS 4

     

    Important for Upgrading

    • From a previous version of OTRS 4:
      • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

     

    Bug Fixes

    • Bug#10967 – Error 500 instead of showing a finished process.
    • Bug#10972 – AgentTicketProcess – Form not loading when RichText Editor is turned off.
    • Bug#10895 – Dynamic Field shown information in customer interface is not consistent with agent interface.
    • Bug#10898 – Reply to note does not select the origin note sender.
    • Bug#10551 – Error: No Process configured! – Agent interface.
    • Bug#10954 – Column title disappear in list for CustumerCompany.
    • Bug#10934 – Error while splitting ticket.
    • Bug#10945 – Invalid CustomerCompanys are not marked invalid in CIC.
    • Bug#10802 – Ticket Count in Dashboard Widget with set Filter.
    • Bug#10572 – ActivityDialogEntityID not working in ACLs from Process screens reducing States.
    • Bug#10574 – DropDown “Crypt” is to large.
    • Bug#10957 – Low “Max” attribute from Layout BuildSelection breaks execution.
    • Bug#10941 – Process activity names not correctly displayed in process information widget.
    • Followup for Bug#10724 – Sorting of DynamicField object types based on its Prio does not work.
    • Bug#10948 – CloseParentAfterClosedChilds ACL does not work anymore.

    The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_4/CHANGES.md.

     

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    Please note that OTRS 5 will not support Internet Explorer 8 and 9.

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

     

    Download

    Download the latest release with your OTRS-ID – Your personal all-round account

    Your benefits:

    • free promotion specials
    • free access to our knowledge database to solve problems
    • stay informed with our OTRS-Newsletter and manage your newsletter subscription
    • contact us more easily and keep track of your requests

    If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

    If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

    If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

     

    Professional Services

    OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

     

    Get professional service and support

     

    Community Support

    Leverage the various OTRS Community sources to get involved: