Release Notes: OTRS 4 Patch Level 5


 January 20, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth patch level release of OTRS 4

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.



Release Details

  • Release name: OTRS 4 Patch Level 5
  • Release date: January 20, 2015
  • Release type: patch level


    What’s New

    • Updated translations, thanks to all translators.
    • Updated StopWord list in Sysconfig to improve performance of the StaticDB fulltext index.

    Click here to read what’s new in OTRS 4


    Important for Upgrading

    • From a previous version of OTRS 4:
      • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

    Bug Fixes

    • Bug#10992 – “Delete Filter” unsets general navigation selection in overviews.
    • Bug#9856 – gpg option 0xlong breaks decryption of emails.
    • Bug#10492 – ORA-03113 Error after scheduler start.
    • Bug#10884 – /etc/init.d/otrs running httpd is not detected on CentOS 7.

    The detailed ChangeLog can be found at:


    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    Please note that OTRS 5 will not support Internet Explorer 8 and 9.

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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    Professional Services

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    Community Support

    Leverage the various OTRS Community sources to get involved: