Release Notes: OTRS ITSM 3.2.1

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS ITSM 3.2.1.

Release Details

  • Release name: OTRS ITSM 3.2.1
  • Required OTRS release: OTRS Help Desk 3.2.1 or higher
  • Recommended OTRS release: OTRS Help Desk 3.2.1 or higher
  • Release date: January 29, 2013
  • Release type: Stable

Important for Upgrading

  • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
  • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Bug Fixes

  • Bug#7989 – Unnecessary hugh size of config item definition text area.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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