Release Notes: OTRS MasterSlave 1.3.1

January 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the OTRS MasterSlave module 1.3.1.

Release Details

  • Release name: OTRS MasterSlave 1.3.1
  • Required OTRS release: OTRS Help Desk 3.2.0 beta2 or higher
  • Recommended OTRS release: OTRS Help Desk 3.2.1 or higher
  • Release date: January 29, 2013
  • Release type: Stable

What’s New

  • First release for OTRS 3.2.x Framework

Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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