Release Notes

Release Notes: OTRS MasterSlave 6 Patch Level 10

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

November 09, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 6 Patch Level 10.

Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.

 

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Bug Fixes

  • Bug#14082 – Generic Agent log errors when master ticket is not available.

What’s New

  • Updated translations, thanks to all translators.
  • Updated framework files to OTRS 6.0.13.

 

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Release Name:

Release Notes: OTRS MasterSlave 6 Patch Level 10

Release Details

  • Release name: OTRS MasterSlave 6 Patch Level 10
  • Required OTRS release: OTRS 6 Patch Level 13 or higher
  • Release date: November 09, 2018
  • Release type: patch level

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