Release Notes

Release Notes: OTRS Windows Installer 3.0.4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

November 26, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.4.



What’s New

  • Extended upgrading proccess for minor and patch level upgrades.Including:
    Running of database upgrade scripts
    Rebuilding OTRS configs
    Deleting OTRS cache
    Reinstallation of packages on patch level upgrades
    Restarting micrsoft iis server (for IIS Users)
    Removal of old framework files
  • Removed short links.
  • Fixed installer warnings.
  • Fixed removing of services after uninstalling.
  • Added workaround for Bug#10004 Can’t connect to LDAP using StrawberryPerl


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Release Name:

Release Notes: OTRS Windows Installer 3.0.4

Release Details

  • Release name: OTRS Windows Installer 3.0.4
  • Release type: patch level release
  • Release date: November 26, 2013