Release Notes

Release Notes: OTRS::ITSM 3.3.4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.4 Sunrise Beach Ko Lipe.


What’s new

  • Updated russian translation. Thanks to Victor Merkushov!
  • Updated Brazilian Portuguese translation. Thanks to Murilo Moreira de Oliveira!
  • Added traditional chinese translation. Thanks to Michael Shi!

Bug Fixes

  • Bug# 10100 – uses wrong hash keys, values are wrong. Thanks to Moritz Bunkus for the patch!
  • Bug# 10089 – Error message “name is used by another condition” issue when editing a condition which was created by template.
  • Bug# 10095 – Change Builder can click “Create Change” button causing permissions error.
  • Bug# 9879 – Delete buttons displayed for Dynamic Fields Impact and Criticality.
  • Bug# 7672 – ConfigItem Owner is not displayed.


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Release Name:

Release Notes: OTRS::ITSM 3.3.4

Release Details

  • Release name: OTRS::ITSM 3.3.4
  • Required OTRS release: OTRS Help Desk 3.3.4 or higher
  • Recommended OTRS release: OTRS Help Desk 3.3.4 or higher
  • Release date: January 28, 2014
  • Release type: stable