Release Notes: OTRS::ITSM Module 4 Patch Level 5

January 20, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of the OTRS::ITSM Module 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

Release Details

  • Release name: OTRS::ITSM Module 4 Patch Level 5
  • Required OTRS release: OTRS 4 Patch Level 5 or higher
  • Release date: January 20, 2015
  • Release type: patch level

What’s New

  • Improved OTRS 4 layout style.

Read here what’s new in OTRS::ITSM 4

Important for Upgrading

  • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
  • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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