August 4, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 11th patch level release of the OTRS::ITSM Module 4.
Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.
- Bug# 11410 – ITSM change history shows broken data.
Important for Upgrading
- Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
- For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
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If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.