Release Notes

Release Notes: OTRS::ITSM Module 4 Patch Level 15

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 15th patch level release of the OTRS::ITSM Module 4.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.






Bug Fixes

  • Bug# 11658 – ITSM Change Search in CSV format for Dynamic Fields shows key and not the value.
  • Bug# 11668 – Notification cache bug in change management notifications.
  • Bug# 11674 – Change management module – reset button does not reset all information.
  • Bug# 11682 – Criticality <-> Impact <-> Priority matrix is not applied if dynamic field values for criticality and impact have been changed.
  • Bug# 11704 – Wrong Time formatting for PDF output.
  • Bug# 11747 – “All” filter in PIR overview shows all WorkOrders instead of configured.
  • Bug# 11779 – Service Incident state may be overwritten with ticket state when using state related ACL.


Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 4 Patch Level 15

Release Details

  • Release name: OTRS::ITSM Module 4 Patch Level 15
  • Required OTRS release: OTRS 4 Patch Level 15 or higher
  • Release date: January 19, 2016
  • Release type: patch level