Release Notes: OTRS::ITSM Module 5s Patch Level 15


December 13, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifteenth patch level release of the OTRS::ITSM Module 5s.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.



Release Details

  • Release name: OTRS::ITSM Module 5s Patch Level 15
  • Required OTRS release: OTRS 5s  or higher
  • Release date: December 13, 2016
  • Release type: patch level



    Important for Upgrading

    • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
    • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

    Bug Fixes

    • Bug# 12386 – Submit not working in CMDB in Chrome 54.x.
    • Bug# 12402 – New function VersionNameGet() does not return correct value.
    • Bug# 12336 – Sorting by name not possible when using ShowColumnsByClass config option. Thanks to S7!
    • Bug# 12432 – Hardcoded string „NEW“.
    • Bug# 12436 – OTRSCloneDB error on oracle.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 10
    • Firefox before version 10
    • Safari before version 5

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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