Release Notes

Release Notes: OTRS::ITSM Module 6 Patch Level 11

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


September 21, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 11.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.






Bug Fixes

  • Bug# 13932 – Fixed columns in LinkObject::ITSMConfigItem::ShowColumnsByClass.
  • Bug# 13980 – Criticality ↔ Impact ↔ Priority doesn’t work in process ticket.
  • Bug# 12770 – Excel output is missing from the ITSMConfigurationManagement module search.
  • Bug# 13931 – ConfigItem link in overview is broken if ConfigItem# isn’t displayed in overview.
  • Bug# 13898 – Several settings are not displayed in Personal preferences after activation.
  • Bug# 12769 – Excel output is missing from the ITSMChangeManagement module search.
  • Bug# 14004 – Packages are only accessible via HTTP instead of HTTPS.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS::ITSM Module 6 Patch Level 11

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 11
  • Required OTRS release: OTRS 6 Patch Level 11 or higher
  • Release date: September 21, 2018
  • Release type: patch level