Release Notes: OTRS::ITSM Module 6 Patch Level 12

 

October 05, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 12.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 12
  • Required OTRS release: OTRS 6 Patch Level 12 or higher
  • Release date: October 05, 2018
  • Release type: patch level

     

     

    Bug Fixes

    • Bug# 14071 – CIC shows no CustomerID assigned Config Items when only one class is valid.
    • Bug# 14076 – Modified colors for ITSM::ConfigItem::DeploymentState are not displayed correctly in CIC for Customers.

     

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 10
    • Firefox before version 10
    • Safari before version 5

    We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

     

    Download

    Download the latest release with your OTRS-ID – Your personal all-round account

    Your benefits:

    • free promotion specials
    • free access to our knowledge database to solve problems
    • stay informed with our OTRS newsletter and manage your newsletter subscription
    • contact us more easily and keep track of your requests

    If you already have login information to our OTRS Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

    If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

    If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

     

    Professional Services

    OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

     

    Get professional service and support

     

    Community Support

    Leverage the various OTRS Community sources to get involved: