Release Notes

Release Notes: OTRS::ITSM Module 6 Patch Level 22

OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions

 

September 03, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 22.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

 

 

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What’s new

 

Bug Fixes

  • Bug# 14682 – Config item edit throws server error when Warning incident state is set to invalid.
  • Bug# 14715 – CMDB and Change Searches create CSV file although Output is set to Excel.
  • Bug# 14717 – ITSM Search needs Class again after changing the showed items.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

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If you already have login information to our OTRS Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Community Support

Leverage the various OTRS Community sources to get involved:

 

Release Name:

Release Notes: OTRS::ITSM Module 6 Patch Level 22

Release Details

  • Release name: OTRS::ITSM Module 6 Patch Level 22
  • Required OTRS release: OTRS 6 Patch Level 22 or higher
  • Release date: September 03, 2019
  • Release type: patch level

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