November 14, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release candidate of the OTRS::ITSM Module 6.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Improved admin area groups for ITSM administration modules.
- Bug# 13268 – LoginScreen on ConfigItem-Delete if SessionUseCookie = No.
Important for Upgrading
- Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
- For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
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OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.