Release Notes

Release Notes: Survey 2.3.0 beta1

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

October 08, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first beta release of the Survey module 2.3.0.

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What’s New

  • Ported to OTRS 3.3.x framework
  • Added Malaysia translation, thanks to Kenny Cheah.
  • Added Japanese translation, thanks to Norihiro Tanaka.
  • Improved graphical columns usability
  • Changed API, renamed functions:
  • SurveyNew() to SurveyAdd()
  • SurveySave() to SurveyUpdate()
  • SurveyQueueSave() to SurveyQueueSet()
  • AnswerSave() to AnswerUpdate()
  • PublicAnswerSave() to PublicAnswerSet()
  • CountRequest() to RequestCount()
  • CountVote() to VoteCount()
  • Improved error screens

Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

  • Bug#9544 – Survey module sending the wrong PublicSurveyKey when using delayed delivery.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.3 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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Release Name:

Release Notes: Survey 2.3.0 beta1

Release Details

  • Release name: Survey 2.3.0 beta1
  • Required OTRS release: OTRS Help Desk 3.3.0 beta3 or higher
  • Recommended OTRS release: OTRS Help Desk 3.3.0 beta3 or higher
  • Release date: October 08, 2013
  • Release type: beta

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