October 08, 2013 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the stable release of the SystemMonitoring module 2.5.2 for OTRS 3.3.
- First release for OTRS 3.3.x Framework
Important for Upgrading
- From OTRS 3.2.x:
- Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
- From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.
These browsers are not supported:
- Microsoft Internet Explorer before version 8 (for the agent interface)
- Microsoft Internet Explorer before version 7 (for the customer interface)
- Firefox before version 4
- All versions of Netscape
- OTRS 3.3 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.
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