Release Notes

Security Advisory 2014-01 – CSRF issue in customer web interface

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


January 28, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

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Security Advisory Details

  • ID: OSA-2014-01
  • Date: 2014-01-28
  • Title: CSRF issue in customer web interface
  • Severity: low (Overall CVSS Score : 3.8)
  • Affected:
    – OTRS 3.3.x
    – OTRS 3.2.x
    – OTRS 3.1.x
  • Fixed in:
    – OTRS 3.1.19, 3.2.14, 3.3.4
  • References:

Vulnerability Description

This Advisory covers vulnerabilities discovered in the OTRS core system.

  • An attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to missing challenge token checks.

Affected by this vulnerability are all releases of OTRS 3.1.x up to and including 3.1.18, 3.2.x up to and including 3.2.13 and 3.3.x up to and including 3.3.3.


Recommended Resolution

This vulnerability is fixed in the latest versions of OTRS and the affected packages, and it is recommended to upgrade to one of these.

Fixed releases can be found at:


However, to avoid unwanted side effects, we recommend a complete update.

Release Name:

Security Advisory 2014-01 – CSRF issue in customer web interface


  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
  • uid OTRS Security Team <>
  • Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B