May 04, 2018 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: firstname.lastname@example.org
Security Advisory Details
- ID: OSA-2018-01
- Date: 2018-05-04
- Title: Information Disclosure
- Severity: 4.0 Medium
- Product: OTRS 6.0.x
- Fixed in: OTRS 6.0.7
- URL: [TBD]
- FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:F/RL:O/RC:C
- References: CVE-2018-10198
This advisory covers vulnerabilities discovered in the OTRS framework.
An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Affected by this vulnerability are all releases of OTRS 6.0.x up to and including 6.0.6.
This vulnerability is fixed in the latest versions of OTRS, and it is recommended to upgrade to the latest patch level.
Fixed releases can be found at:
Detailed information about the changes:
However, to avoid unwanted side effects, we recommend a complete update.
Thanks to Marc Hörsken for discovering and reporting this issue.