Security Advisory 2018-02: Security Update for OTRS Framework
June 12, 2018 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: firstname.lastname@example.org
Security Advisory Details
- ID: OSA-2018-02
- Date: 2018-06-12
- Title: Code Injection
- Severity: 4.1 Medium
- Product: OTRS 6.0.x
- Fixed in: OTRS 6.0.8
- FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N/E:U/RL:O/RC:U
- References: CVE-2018-11563
This advisory covers vulnerabilities discovered in the OTRS framework.
An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Affected by this vulnerability are all releases of OTRS 6.0.x up to and including 6.0.7. Prior releases are not affected.
This vulnerability is fixed in the latest versions of OTRS, and it is recommended to upgrade to the latest patch level.
Fixed releases can be found at:
Detailed information about the changes:
However, to avoid unwanted side effects, we recommend a complete update.
Thanks to Matthias Honold for discovering and reporting this issue.