Security Advisory 2019-11: Security Update for OTRS Framework
July 12, 2019 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: email@example.com
Security Advisory Details
- ID: OSA-2019-11
- Date: 2019-07-12
- Title: Information Disclosure
- Severity: 3.8. Low
- Product: OTRS 7.0.x
- Fixed in: OTRS 7.0.9
- FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C
- References: CVE-2019-13457
This advisory covers vulnerabilities discovered in the OTRS framework.
A customer user can use the search results to disclose information from their “company” tickets (with the same
CustomerID), even when
CustomerDisableCompanyTicketAccess setting is turned on.
Affected by this vulnerability are all releases of OTRS 7.0.x up to and including OTRS 7.0.8.
This vulnerability is fixed in the latest versions of OTRS, and it is recommended to upgrade to the latest patch level.
Fixed releases can be found at:
Thanks to Tobias Kirchner for discovering and reporting this issue.