Security Advisory 2019-12: Security Update for OTRS Framework
July 12, 2019 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: email@example.com
Security Advisory Details
- ID: OSA-2019-12
- Date: 2019-07-12
- Title: Information Disclosure
- Severity: 2.4. Low
- Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
- Fixed in: OTRS 7.0.9, OTRS 6.0.20, OTRS 5.0.37
- FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C
- References: CVE-2019-13458
This advisory covers vulnerabilities discovered in the OTRS framework.
An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords.
Affected by this vulnerability are all releases of OTRS 7.0.x up to and including 7.0.8, OTRS 6.0.x up to and including 6.0.19, OTRS 5.0.x up to and including 5.0.36.
This vulnerability is fixed in the latest versions of OTRS, and it is recommended to upgrade to the latest patch level.
Fixed releases can be found at:
Detailed information about the changes:
However, to avoid unwanted side effects, we recommend a complete update.
Thanks to Marvin Voormann for discovering and reporting this issue.