Release Notes

Security Advisory 2020-02

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

January 10, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to:


  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

OSA-2020-02 Improper handling of uploaded inline images (CVE-2020-1766)

Product Affected:

This issue affects ((OTRS)) Community Edition 5.0.x, 6.0.x. This issue affects OTRS 7.0.x.


Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file.

This issue affects:

((OTRS)) Community Edition

5.0.x version 5.0.39 and prior versions;
6.0.x version 6.0.24 and prior versions.


7.0.x version 7.0.13 and prior versions.

This issue was seen during production usage.
This issue has been assigned CVE-2020-1766


Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25, ((OTRS)) Community Edition 5.0.40

Patch for ((OTRS)) Community Edition 6:

Patch for ((OTRS)) Community Edition 5:

This issue is being tracked as 2019112942001838.

Modification History:

  • 2020-01-10: Initial Publication.

Related Links:

CVSS Score:

Risk Level:

  • LOW


  • Anton Astaf’ev

Release Name:

Security Advisory 2020-02

Security Advisory:

ID: OSA-2020-02
Date: 2020-01-10
Title: Improper handling of uploaded inline images
Severity: 2.0 LOW
Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in: OTRS 7.0.14, OTRS 6.0.25, OTRS 5.0.40
References: CVE-2020-1766