Release Notes

Security Advisory 2020-04

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

February 07, 2020 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

OSA-2020-04 External interface does not invalidate user session (CVE-2020-1768)

Product Affected:

This issue affects OTRS 7.0.x.

Problem:

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached.

This issue affects:

OTRS
7.0.x version 7.0.14 and prior versions.

This issue was seen during production usage.
This issue has been assigned CVE-2020-1768.

Solution:

Upgrade to OTRS 7.0.15

This issue is being tracked as 2020011 342001517.

Modification History:

2020-02-07: Initial Publication.

Related Links:

CVE-2020-1768 at cve.mitre.org

CVSS Score:

5.4 ( CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L)

Risk Level:

Medium

Release Name:

Security Advisory 2020-04

Release Date:

07/02/2020

Security Advisory:

ID: OSA-2020-04
Date: 2020-02-07
Title: External interface does not invalidate user session
Severity: Medium
Product: OTRS 7.0.x
Fixed in: OTRS 7.0.15
FULL CVSS v3.1 VECTOR: 5.4 ( CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L)
References: CVE-2020-1768
Ticket#2020011342001517

Release Type:

security advisory

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