February 07, 2020 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
OSA-2020-04 External interface does not invalidate user session (CVE-2020-1768)
Product Affected:
This issue affects OTRS 7.0.x.
Problem:
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached.
This issue affects:
OTRS
7.0.x version 7.0.14 and prior versions.
This issue was seen during production usage.
This issue has been assigned CVE-2020-1768.
Solution:
Upgrade to OTRS 7.0.15
This issue is being tracked as 2020011 342001517.
Modification History:
2020-02-07: Initial Publication.
Related Links:
CVE-2020-1768 at cve.mitre.org
CVSS Score:
5.4 ( CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L)
Risk Level:
Medium