February 07, 2020 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: firstname.lastname@example.org
- pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
- uid OTRS Security Team <email@example.com>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
OSA-2020-04 External interface does not invalidate user session (CVE-2020-1768)
This issue affects OTRS 7.0.x.
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached.
This issue affects:
7.0.x version 7.0.14 and prior versions.
This issue was seen during production usage.
This issue has been assigned CVE-2020-1768.
Upgrade to OTRS 7.0.15
This issue is being tracked as 2020011 342001517.
2020-02-07: Initial Publication.
5.4 ( CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L)