March 27, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: firstname.lastname@example.org
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <email@example.com>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
OSA-2020-07 Information disclosure in support bundle files (CVE-2020-1770)
This issue affects ((OTRS)) Community Edition 5.0.x, 6.0.x. This issue affects OTRS 7.0.x.
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.
This issue affects:
((OTRS)) Community Edition
5.0.41 and prior versions, 6.0.26 and prior versions.
7.0.15 and prior versions.
This issue was seen during production usage.
This issue has been assigned CVE-2020-1770.
Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.
Patch for ((OTRS)) Community Edition 6:
Patch for ((OTRS)) Community Edition 5:
This issue is being tracked as 2020021442001997.
2020-03-27: Initial Publication.
CVE-2020-1770 at cve.mitre.org
2.4 ( CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N