Release Notes

Security Advisory 2020-07

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

March 27, 2020 — Please read carefully and check if the version of your ((OTRS)) Community Edition system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

OSA-2020-07 Information disclosure in support bundle files (CVE-2020-1770)

Product Affected:

This issue affects ((OTRS)) Community Edition 5.0.x, 6.0.x. This issue affects OTRS 7.0.x.

Problem:

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.

This issue affects:

((OTRS)) Community Edition
5.0.41 and prior versions, 6.0.26 and prior versions.

OTRS
7.0.15 and prior versions.

This issue was seen during production usage.

This issue has been assigned CVE-2020-1770.

Solution:

Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.

Patch for ((OTRS)) Community Edition 6:
https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95

Patch for ((OTRS)) Community Edition 5:
https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d

This issue is being tracked as 2020021442001997.

Modification History:

2020-03-27: Initial Publication.

Related Links:

CVE-2020-1770 at cve.mitre.org

CVSS Score:

2.4 ( CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N

Risk Level:

LOW

Aknowledgement:

Matthias Terlinde

Release Name:

Security Advisory 2020-07

Release Date:

27/03/2020

Security Advisory:

OTRS Security Advisory 2020-07
ID: OSA-2020-07
Date: 2020-03-27
Title: Information disclosure in support bundle files
Severity: 2.4 LOW
Product: OTRS 7.0.x, OTRS 6.0.x OTRS 5.0.x
Fixed in: OTRS 7.0.16, OTRS 6.0.27, OTRS 5.0.42
FULL CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
References: CVE-2020-1770
Ticket#2020021442001997

Release Type:

security advisory

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