((OTRS)) Community Edition

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Welcome to ((OTRS)) Community Edition — the free service management solution for beginners.

Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

Dear Community,

With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates. 

It is our constant effort to provide first-class solutions. Therefore security as well as a smooth operations are our priority. For this reason, we will not release a new Community Edition until further notice, but we will focus on the continuous development of OTRS.

We would like to thank you for using the ((OTRS)) Community Edition. Please do not hesitate to contact us so that we can discuss upgrade options together.

Your OTRS Group

Knowledge Base

Useful information about ((OTRS)) Community Edition.

Release Notes

All important information about releases at-a-glance.

Security Advisories

Current security advisories at-a-glance.

For professional use, we recommend that your company use OTRS.

With OTRS, you benefit from innovative functions, newly designed customer and agent interfaces, managed services, additional features and certified support.

Learn more about OTRS.


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