November 15, 2019 — Please read carefully and check if the version of your
((OTRS)) Community Edition system is affected by this vulnerability.
((OTRS)) Community Edition system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16]
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
- ID: OSA-2019-14
- Date: 2019-11-15
- Title: Information Disclosure
- Severity: Low
- Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
- Fixed in: OTRS 7.0.13, OTRS 6.0.24,, OTRS 5.0.39
- FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N/E:H/RL:O/RC:C
- References: CVE-2019-18179
Vulnerability Description
This advisory covers vulnerabilities discovered in the OTRS framework.
Privilege Escalation
Detailed information about the changes:
OTRS 6.0
OTRS 5.0
However, to avoid unwanted side effects, we recommend a complete update.