September 15, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 12th patch level release of OTRS 4.
Please note, that from now on we will only officially support versions OTRS 3.3 , OTRS 4 and following versions.
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What’s New
- Updated translations, thanks to all translators.
- Added new Galician translation, thanks to ARTURO MONDELO RUIZ-FALCO.Click here to read what’s new in OTRS 4
Bug Fixes
- Followup for Bug#11367
– timezone in time stamps of outgoing mails is always UTC. - Bug#11321 – Translate is called twice on Months of Year.
- Bug#11264 – Reducing article dropdown dynamic fields via ACL does not work.
- Bug#11398 – Selecting a template in AgentTicketPhone (and likely other components) silently overrides existing content, losing data.
- Bug#11216 – Links in Admin Overview not always clickable in IE8.
- Bug#11460 – CustomerSearch fails for searches containing ‘_’.
- Bug#8146 – Generate report in Chinese from command line.
- Followup for Bug#9460 – Under some circumstances OTRS does not join Tickets to the Customernumber.
- Bug#11302 – Out of office data incorrect.
- Bug#11405 – AgentTicketForward not possible to hide by ACL.
- Bug#11440 – TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT).
- Bug#11279 – auto reply with DynamicFields from webservice.
- Bug#11416 – incoming tickets might be assigned to wrong customer due to fuzzy e-mail address matching.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_12/CHANGES.md.
Important for Upgrading
- From a previous version of OTRS 4:
- Make sure you run
bin/otrs.RebuildConfig.plafter the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- Make sure you run
- From OTRS 3.3.x: Please consult our admin manual for detailed instructions.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed with our OTRS newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Community Support
Leverage the various OTRS Community sources to get involved: