February 16, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 16th patch level release of OTRS 4.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Bug#11820 – Match on !~ “int” for external articles not enough.
- Bug#11829 – Main and ticket menu subentries disappear.
- Reverted fix for Bug#11709 – In move notification <OTRS_CUSTOMER_BODY> is replaced with ticket comment, not last customer body, since it broke the expected behavior.
- Bug#11814 – Labels in AgentTicketCompose and AgentTicketEmailOutbound are misaligned.
- Bug#11817 – SLAID from TicketGet response Article has wrong cardinality in WSDL.
- Bug#11803 – Got no ProcessEntityID or TicketID and ActivityDialogEntityID!.
- Bug#11802 – Customer user can get access to all ticket data.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_16/CHANGES.md.
Important for Upgrading
- From a previous version of OTRS 4:
- Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- From OTRS 3.3.x: Please consult our admin manual for detailed instructions.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.