Release Notes

((OTRS)) Community Edition 4 Patch Level 9

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 June 23, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the ninth patch level release of OTRS 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.





What’s New

  • Added option to package manager list action, to show deployment info of installed packages.
  • Updated translations, thanks to all translators.
  • Extended the support data collector with an asynchronous mechanism with the possibility to collect data asynchronously (offline).

Click here to read what’s new in OTRS 4


Bug Fixes

  • Bug#11347 – BuildSelection() + TreeView loose selected ID if ARRAY-HASH data is used.
  • Bug#11287 – Scheduler warning links to non-existent module.
  • Followup for Bug#10837 – Reply in process ticket on webrequest article fills customer mail into “cc” instead of “to”.
  • Followup for Bug#11199 – GI MappingSinple screen is not consistent.
  • Bug#11290 – Lang parameter not correctly validated.
  • Bug#11277 – Search for multiple ticket numbers with GenericInterface.

The detailed ChangeLog can be found at:


Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

((OTRS)) Community Edition 4 Patch Level 9

Release Details

  • Release name: ((OTRS)) Community Edition 4 Patch Level 9
  • Release date: June 23, 2015
  • Release type: patch level