Release Notes

((OTRS)) Community Edition 5 Patch Level 2

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 November 03, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 2nd patch level release of OTRS 5.





Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.


What’s New

  • Updated translations, thanks to all translators.


Important for Upgrading

  • From a previous version of OTRS 5:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 5 Beta5:
    • Set the “Send by default” check from Email notification method, in all ticket notifications that are set to be sown in the agent preferences.
  • From OTRS 4.x: Please consult our admin manual for detailed instructions.


Bug Fixes

  • Bug#11608 – Console command Dev::Tools::TranslationsUpdate skips the first language.
  • Bug#11552 – No modernized input fields in the dashboard stat settings.
  • Bug#11575 – Logo overlaps toolbar when using slim skins.
  • Bug#11604 – AgentTicketForward is still using the old select fields style.
  • Fixed richtext editor drag and drop functionality for images.
  • Bug#11559 – Can not upgrade user preferences for notification with, thanks to Norihiro Tanaka.
  • Bug#11545 – When Phone or Email ticket created, runtime error.
  • Bug#11570 – Calling AgentStatisticsReports does not show the correct message when OpenMainMenuOnHover is disabled.
  • Bug#11553 – In some languages the buttons to create a statistics have diffrent heights.
  • Bug#11557 – Ticket Notifications in personal preferences is sorted badly.
  • Fixed LogObject call in

The detailed ChangeLog can be found at:


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Professional Services

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Release Name:

((OTRS)) Community Edition 5 Patch Level 2

Release Details

  • Release name: ((OTRS)) Community Edition 5 Patch Level 2
  • Release date: November 03, 2015
  • Release type: patch level