April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 35th patch level release of OTRS 5s.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
Important for Updating
- From a previous version of OTRS 5:
- Make sure you run
bin/otrs.Console.pl Maint::Config::Rebuildafter the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run
scripts/DBUpdate-to-5.plonce during the upgrade to fix possible issues with dysfunctional notification tags.
- if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to “Notification Methods” and check the “Send by default” checkbox from the “Email” section on each notification.
- Background information: “Send by default” is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
- Make sure you run
- From OTRS 4.x: Please consult our admin manual for detailed instructions.
- Synchronized translation files.
- Improved default configurations and tests.
- –The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_35/CHANGES.md.
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- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
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