Release Notes

Release Notes: OTRS Appliance 1.0.0 beta1

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

October 15, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first beta release of the OTRS Appliance 1.0.0.

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What’s new

  • The OTRS appliance can be downloaded as an ISO image and provides a quick and easy way to set up an OTRS system, including all necessary components (operating system, database, webserver, etc.)
  • The appliance can be installed as a virtual machine based on the virtualization software “Oracle VM VirtualBox”, or on virtualization software solutions provided by other vendors, or it can be installed on native hardware.

How to install

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

Download

Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS-Newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

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Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

Release Notes: OTRS Appliance 1.0.0 beta1

Release Details

  • Release name: OTRS Appliance 1.0.0 beta1
  • Release type: beta
  • Release date: October 15, 2013

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