Release Notes

Release Notes: OTRS Appliance 1.0.0 rc1

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

November 05, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release candidate of the OTRS Appliance 1.0.0.



What’s new

  • OTRS Appliance 1.0.0 rc1 includes OTRS Help Desk 3.3.0 rc1
  • The OTRS Appliance can be downloaded as an ISO image and provides a quick and easy way to set up an OTRS system, including all necessary components (operating system, database, webserver, etc.)
  • The appliance can be installed as a virtual machine based on the virtualization software “Oracle VM VirtualBox”, or on virtualization software solutions provided by other vendors, or it can be installed on native hardware.

How to install


If you already use the OTRS appliance you don’t need to download the new ISO file! Just go to your admin area “OTRS Appliance Manager” and start the update directly from there.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

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If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

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Release Name:

Release Notes: OTRS Appliance 1.0.0 rc1

Release Details

  • Release name: OTRS Appliance 1.0.0 rc1
  • Release type: release candidate
  • Release date: November 05, 2013