Release Notes

Release Notes: OTRS Appliance 4 Patch Level 3

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the third patch level release of OTRS Appliance 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.



  • OTRS 4 Patch Level 3

What’s new

  • The OTRS appliance can be downloaded as an ISO image and provides a quick and easy way to set up an OTRS system, including all necessary components (operating system, database, webserver, etc.)
  • The appliance can be installed as a virtual machine based on the virtualization software “Oracle VM VirtualBox”, or on virtualization software solutions provided by other vendors, or it can be installed on native hardware.


Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS-Newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Get professional service and support

Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

Release Notes: OTRS Appliance 4 Patch Level 3

Release Details

  • Release name: OTRS Appliance 4 Patch Level 3
  • Release date: December 16, 2014
  • Release type: patch level