Release Notes: OTRS Business Solution 5 Patch Level 12


September 20, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twelfth patch level release of its OTRS Business Solution™ 5.


Release Details

  • Release name: OTRS Business Solution™ 5 Patch Level 12
  • Release date: September 20, 2016
  • Release type: patch level



    What’s New

    • Changed reference text in SMS notifications to include correct URL or ticket number.
    • Improved display in AttachmentView to include inline attachments and corresponding filter.
    • Fixed: axis exchange not working in reports.

    How to Update

    • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    Please note that OTRS 5 will not support Internet Explorer 8 and 9.

    We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.