Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 15

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifteenth patch level release of its OTRS Business Solution™ 5s.





What’s New

  • Added field explanation to DynamicFieldDatabase configuration. Thanks to S7 (PR#25).

Bug Fixes

  • Fixed bug#12513 – Error message on invalid groups of chat channels.
  • Fixed bug#12481 – URLs in Chat are not converted to clickable links.
  • Fixed display of shown teams in resource overview based on permissions.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 15

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 15
  • Release date: January 24, 2017
  • Release type: patch level