Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 16

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


March 07, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the sixteenth patch level release of its OTRS Business Solution™ 5s.





What’s New

  • Added additional template file for NotificationEvent emails following the OTRS Business Solution color scheme.
  • Added the possibility to configure ticket notification recipients by OTRS-tags (replaced with values from the current ticket).

Bug Fixes

  • Fixed: records from the chat_video table were not deleted by ChatDelete().
  • Fixed inline attachments display in attachment view.
  • Improved translations throughout the package.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 16

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 16
  • Release date: March 07, 2017
  • Release type: patch level