Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 18

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


May 09, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the eighteenth patch level release of its OTRS Business Solution™ 5s.





What’s New

  • Added minimum required framework version to sopm.
  • Added missing sysconfig option for DynamicFieldDatabaseSearch in the customer interface.

Bug Fixes

  • Fixed: some chat system-generated messages are not translated properly.
  • Fixed: in certain situations, multiple agents are able to accept the same chat request.
  • Fixed bug#12708 – Filter on dynamic field database not working in detailed search. Thanks to S7!

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 18

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 18
  • Release date: May 09, 2017
  • Release type: patch level