Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 19

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


June 06, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the nineteenth patch level release of its OTRS Business Solution™ 5s.




Bug Fixes

  • Fixed: Main navigation item for “contact with data” appears even if there is no field configured (bug#12844).
  • Fixed: DynamicField Database Multi Select duplicates entries (bug#12795).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 19

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 19
  • Release date: June 06, 2017
  • Release type: patch level