Release Notes: OTRS Business Solution™ 6 Patch Level 14


November 09, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 14th patch level release of its OTRS Business Solution 6.


Release Details

  • Release name: OTRS Business Solution6 Patch Level 14
  • Release date: November 09, 2018
  • Release type: patch level


    Bug Fixes

    • Fixed: After closing video chat, other party doesn’t get notification that video chat is closed.

    How to Update

    • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 11
    • Firefox before version 31
    • Safari before version 6

    Please note that OTRS 6 will not support Internet Explorer 8 and 9.

    We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.