Release Notes: OTRS FAQ 5 Patch Level 19

 

 

December 14, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 19.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

 

Release Details

  • Release name: OTRS FAQ 5 Patch Level 19
  • Required OTRS release: OTRS 5 Patch Level 31 or higher
  • Release date: December 14, 2018
  • Release type: patch level

 

What’s New

  • Code cleanup.

Bug Fixes

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

Download

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  • contact us more easily and keep track of your requests

If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Community Support

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