September 21, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 6 Patch Level 10.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Updated translations, thanks to all translators.
- Updated license information.
- Bug#14053 – The category tree in the customer interface is different from the agent portal.
- Bug#13704 – When deleting a FAQ attachment in AgentticketCompose, the delete button causes a submit if the answer.
- Follow-up fix for Bug#13875 – Old settings in FAQ System Configuration.
- Bug#7980 – FAQCount() does not count but returns the count of the last category.
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- Firefox before version 31
- Safari before version 6
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.