February 13, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS FAQ 6 Patch Level 3.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Updated translations, thanks to all translators.
- Added related FAQ articles for agents feature (for OTRS Business Solution™).
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.