Release Notes

Release Notes: OTRS Help Desk 3.2.11

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

October 08, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.11.



Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run <code>bin/</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

  • Bug#9542 – Uninitialized value in AgentTicketForward.
  • Bug#9765 – Dynamic Field values are completely removed if one entry contains a dash.
  • Bug#9764 – ACL, Queue will ignored with customerID.
  • Bug#9762 – Queue View – S / M / L views – not saved after logout.
  • Bug#9580 – Time fields in TicketGetResponse Ticket element do not comply with xsd:DateTime format.
  • Bug#9748 – ProcessManagement: Duplicate articles in a process-ticket (TransitionAction).
  • Bug#9759 – Installer Error DB – max key length is 767 bytes.
  • Bug#9747 – Only first selected process displays the RichText editor.
  • Bug#9688 – ORA-01839 error occurs at DynamicField in TicketSearch.
  • Bug#9751 – TimeUnits are not accepted with a value of 0.
  • Bug#9739 – Customer interface not working with MySQL 5.6.
  • Bug#8489 – setting Tickets per page resets AgentTicketQueue.
  • Bug#9732 – German translation file incomplete.
  • Bug#9728 – Bulk action (send email) ignores reply-to address from unknown customers.
  • Bug#9661 – Useless code in DynamicField backend.
  • Bug#9701 – Ticket overview Queue Sort Filter is missing.
  • Bug#8173 – Dashboard Widget “Online” does not save state.
  • Bug#9188 – AgentTicketEmail always loads a signature, even if no queue is selected.
  • Bug#9672 – Undecrypted HTML part displayed when viewing a multipart/alternative PGP encrypted HTML mail.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Supported Encodings

  • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.


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Release Name:

Release Notes: OTRS Help Desk 3.2.11

Release Details

  • Release name: OTRS Help Desk 3.2.11
  • Release type: Stable, patch level release
  • Release date: October 08, 2013