October 08, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.11.
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Important for Upgrading
- From OTRS 3.2.x:
- Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
- Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
- From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.
Bug Fixes
- Bug#9542 – Uninitialized value in AgentTicketForward.
- Bug#9765 – Dynamic Field values are completely removed if one entry contains a dash.
- Bug#9764 – ACL, Queue will ignored with customerID.
- Bug#9762 – Queue View – S / M / L views – not saved after logout.
- Bug#9580 – Time fields in TicketGetResponse Ticket element do not comply with xsd:DateTime format.
- Bug#9748 – ProcessManagement: Duplicate articles in a process-ticket (TransitionAction).
- Bug#9759 – Installer Error DB – max key length is 767 bytes.
- Bug#9747 – Only first selected process displays the RichText editor.
- Bug#9688 – ORA-01839 error occurs at DynamicField in TicketSearch.
- Bug#9751 – TimeUnits are not accepted with a value of 0.
- Bug#9739 – Customer interface not working with MySQL 5.6.
- Bug#8489 – setting Tickets per page resets AgentTicketQueue.
- Bug#9732 – German translation file de.pm incomplete.
- Bug#9728 – Bulk action (send email) ignores reply-to address from unknown customers.
- Bug#9661 – Useless code in DynamicField backend.
- Bug#9701 – Ticket overview Queue Sort Filter is missing.
- Bug#8173 – Dashboard Widget “Online” does not save state.
- Bug#9188 – AgentTicketEmail always loads a signature, even if no queue is selected.
- Bug#9672 – Undecrypted HTML part displayed when viewing a multipart/alternative PGP encrypted HTML mail.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_2_11/CHANGES.md.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 8 (for the agent interface)
- Microsoft Internet Explorer before version 7 (for the customer interface)
- Firefox before version 4
- All versions of Netscape
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Supported Encodings
- OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed with our OTRS-Newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
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